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Shipping Information

Delivery Method

We use Federal Express for our standard shipping. For FEDEX shipments, a physical address must be provided.

Transit Time

Please refer to the FEDEX zone chart below, which estimates transit times from our Whately, MA facility to each state.

 

Fed-Ex zones

 

Shipments to Alaska & Hawaii

If your delivery address is in Alaska or Hawaii, your order will automatically be upgraded to 2DAY shipping. That is the only ship method available to these states. Charges will be reflected in your order summary.

Delivery Charges

Charges are based on the value of the order, and the method of shipment.

Order ValueGround3 Day2 Day
Under $15

$9.95

$21.00

29.00

$15.01 - 30.00

$10.95

$23.50

$31.50

$30.01 - 60.00

$13.95

$29.95

$39.50

$60.01 - 85.00

$16.95

$34.50

$49.50

$85.01 - 140.00

$19.95

$39.50

$59.50

$140.01 - 200.00 

$22.95

$59.25

$74.50

$200.01 +

12%

39%

48%

 

Frequently Asked Questions

When should I have my order ship?
This is a question many customers struggle with. We have done a few things to help you select an optimal ship date. You can refer to our zone map to see our recommended ship dates for your zone, or you can wait until you checkout, as we have designed it so only appropriate ship dates will be offered to you based on your delivery state.

Will my plants arrive in good condition?
We take every precaution to ensure that your order will arrive in superb, ready to plant condition. We store plants in a state of the art cooler at 28º until they are ready to ship. Each bundle is then wrapped in moist paper and bagged in plastic, before being boxed to ship to you.

Can I track my order?
Yes, you can track your order once it has shipped from our facility. You will receive an email notification the day that your package ships. The message will include a tracking number that you can use to follow your package at the FEDEX website.

Do you ship outside the US?
We do not ship web orders outside the U.S. because plants are restricted by customs regulations and shipping requirements. If you are interested in having orders shipped to a foreign address, please call our office at 413-665-2658 and we will check the regulations specific to your country. (We do not ship home garden orders outside the U.S. at all; only commercial orders, and only when regulations permit).